This customer service policy sets out what our customers can expect from us and what we expect of our customers.
Our rules:
- Answer the phone and reply to emails
- Don’t make promises unless we cannot keep them
- Listen to you
- Threat you with respect
- Act in a professional manner and be polite at all times
- Deal with your enquiry promptly or explain the reason for any delay
- Deal with complains
- Take the extra step
We would like you to:
- Give us the information we need to help you
- Treat all our employees appropriately and with respect
- Help us to improve by giving us your views and suggestions
If we don’t do as we say in this charter, please tell us.
Acknowledge emails sent to info@agatec.com within 24 hours and respond fully within 10 working days.
This customer service policy sets out what our customers can expect from us and what we expect of our customers.
Our rules:
- Answer the phone and reply to emails
- Don’t make promises unless we cannot keep them
- Listen to you
- Threat you with respect
- Act in a professional manner and be polite at all times
- Deal with your enquiry promptly or explain the reason for any delay
- Deal with complains
- Take the extra step
We would like you to:
- Give us the information we need to help you
- Treat all our employees appropriately and with respect
- Help us to improve by giving us your views and suggestions
If we don’t do as we say in this charter, please tell us.
Acknowledge emails sent to info@agatec.com within 24 hours and respond fully within 10 working days.